TERMS OF BOOKING AND PARTICIPATION
1. Changes, cancellations and refunds
If you wish to change your booking:
Changes must be made in writing (email or sms).
Changes in the time and/or date of your booking are fully subject to availability. If desired changes cannot be accommodated, the terms of cancellation (below) apply.
If you wish to cancel your booking:
Cancellation must be made in writing (email or sms).
If 7 or more days in advance cancellations are refunded 100%. If 2-6 days in advance 50%. 24 hours or less before the planned activity, no refund. If you are able to find someone to replace your participation a full refund may be given.
If Skadi must cancel or change your booking:
Full refunds are offered in the event of cancellation due to severe weather conditions, technical breakdowns or illness.
Please be available on phone and/or email the days before your trip, in case of changes or cancellations.
In the case of changes or cancellations Skadi can assist in finding alternatives.
2. Insurance, liabilities and responsibilities
All participants must have adequate (travel and/or accident) insurance for the activities undertaken. You may be required to prove this at the time of booking or tour start.
All participants are recommended to have travel insurance that covers costs incurred in case of cancellations or delays,
Skadi cannot be held responsible for any costs (e.g. flights, hotel) incurred as a result of changes or cancellations – please ensure you have travel insurance that covers this.
Skadi can provide documentation of cancellation for your insurance providers.
Skadi takes no responsibility for your personal equipment. Please ensure you have adequate insurance for valuables (camera, clothing, watches etc.) and be aware that these will be exposed to fluctuating temperatures, weather, moisture and open fires.
Responsibilities of guide and guests
All participants must follow the guide’s instructions at all times. This is for the safety of individuals and the group.
It is the participant’s responsibility to inform the guide of any medical, physical or mental, conditions that may impact on their execution of the planned activities. The guide may decide that they are not in a condition to complete the tour. This is for their safety and that of the group.
Skadi trips never enter complex terrain that is steep or difficult to navigate. For such trips please seek an IFMGA-certified mountain guide.
FREQUENTLY ASKED QUESTIONS
1. How to dress / weather conditions
For day trips the following should be worn or brought in your personal backpack to be prepared for all weather conditions:
- Hiking boots with a mid or high ankle (not tennis or running shoes)
- Wind and water proof jacket and trousers
- A warm layer (wool/fleece sweater or down-jacket)
- Base layer shirt (and tights if you get cold or the conditions are cold) (wool or warm synthetic, not cotton)
- Hat, scarf/buff, gloves
- Sunglasses, water bottle and other personal items
2. Physical shape requirements
All Skadi tours involve hiking, snow-shoeing and/or skiing and therefore require a general level of mobility and fitness. However, there are no requirements for special skills or abilities. Most trips are suitable for all ages and adaptations can be made in most cases. If you are in doubt, get in touch.
Note that for some of the trips you are likely to experience temporary periods of cold. You must be mentally and physically prepared for this by dressing well.
3. Meeting point
At your accommodation or otherwise agreed meeting-points.